While you were signing up for a Lowe’s PreLoad account, you may have been asked to scan a photo copy of a government issued ID. There are a few reasons why this may have occurred:
- Information was omitted
- Information has been mistyped
- Information has been falsified
- Additional information is required by federal law for CIP (Customer Identification Program)
If you receive a test message asking you for more information. Follow the prompts to send a picture of an unexpired government issued ID with your photograph (front and back) via your mobile device. You may submit:
- Driver’s License (U.S. state or foreign)
- Passport (U.S. or foreign)
- U.S. state-issued ID card
- U.S. military ID card
- Native American tribal ID card
- Mexican Consular ID card
- Alien ID, such as a green card or work Visa
- Any other valid, unexpired government issued ID card bearing a photograph or other biometric identifier
Please note: The link to upload your ID expires in less than 48 hours. Be sure to submit your ID scan as soon as possible to avoid a delay in your account approval.
If you have questions, you can connect with our Support Team by calling 1-866-596-0611 or emailing [email protected]. Our customer support line is open 24/7 to assist you with your account needs.